Terms & Conditions 
Training courses

​

Terms and conditions: The terms and conditions shall exclude all other terms and conditions subject always to any rights and liabilities imposed by statute. Any alterations or variation shall be of no effect unless agreed by a senior representative of the Company in writing. No other employee, representative or agent has authority to vary, alter or amend these conditions in any way whatsoever.

​

Bookings: Bookings can be made directly via our website, or by emailing info@richmedicalsolutions.co.uk. Once a course date has been agreed, the booking will only be confirmed once the payment has been made in full. The booking must be confirmed in writing or by completing the online checkout process.

Payment: For public/ individual bookings: a minimum of 50% payment must be made at the time of booking, with the balance due 1 month prior to course commencing, or payment in full if the course is less than 1 month away. Rich Medical Solutions reserves the right to cancel a booking when the payment has not been made on time and in full.

​

For all private on-site bookings: full payment must be received to confirm the booking. If you require an invoice this can be emailed to you under immediate payment terms. 

Payment can be made via BACS transfer to the following details.

Rich Medical Solutions
Starling Bank
Sort code 60-83-71
Account number 46581185

​

Please use the invoice number and/ or course start date as a payment reference.

For all public course bookings made via our website, individuals are required to make payment at the time of booking by debit/credit card. 

​

Transfers and Cancellations – Public Courses: In the event a candidate chooses to transfer to another course or cancel their booking four weeks before the start date of the course, a 75% refund will be given. If the booking is within 14 days of the start date of the course an administration fee of 50% of the full course fee will be incurred.

​

Rich Medical Solutions reserves the right to cancel public courses at any time. We will endeavor to give candidates as much notice as possible of any cancellations, and if we cancel a course we will offer a full refund or the option to transfer to a future course. 

​

Transfers and Cancellations – Private Courses: A private course date may be transferred or cancelled.

Courses can be moved to new dates up to 14 days before the course start date with no additional costs incurred. An admin fee of 25% of the course cost will be charged for changes within 14 days of the course, and 50% will be charged for any changes within 7 days of the course.

In the case of full cancellation, a full refund will be given if cancellation is made 2 weeks prior to the course start date. A fee of 50% of the course fee will apply if the course start date is within 14 days. If the cancellation is within 7 days of the start date, the full course fee will apply.

​

Rich Medical Solutions reserves the right to cancel or reschedule private courses at any time. In the instance of cancellation due to our own decision, we will reschedule the course or offer a full refund.

​

Failure to Show: Any delegate failing to attend without notice will incur the full course fee. A further course fee will be payable if a re-booking is made. If a delegate fails to attend due to on the day illness, the payment will be reviewed at the discretion of Rich Medical Solutions.

​

Course Timings & Attendance: Delegates must adhere to timings as stipulated on the course confirmation. Failure to attend any part of the course will result in the delegate’s removal from the final examination (where applicable). The purchaser acknowledges that if a delegate arrives late for a course or is absent from any session, Rich Medical Solutions reserves the right to refuse to accept the student for training if it is considered that the student will gain insufficient knowledge or skill in the time remaining, or cause too much disruption to other learners in an attempt to catch up.

 

Our accredited courses have minimum contact time stipulations, and our trainers will not repeat content for the benefit of those who have been absent as this may be to the detriment of other delegates. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

​

Fitness to Attend: Delegates placed on any course must be free from ailment, condition or injury that will affect their ability to participate during the practical aspects of the course. For first aid and pre hospital care courses the delegate must also be physically able to demonstrate effectively the elements required for practical assessments (for example CPR) in order to pass the course and receive the certified qualification.  If delegates are unable to demonstrate these skills effectively they may be awarded an alternative certificate of attendance/ recognition of knowledge.

 

All delegates must have a fluent enough level of spoken and written English in order to be able to understand the teaching and undertake written examinations. We ask that all delegates complete a learner registration form prior to the course disclosing any injuries, illnesses or conditions (e.g. dyslexia) that may affect their learning and/or ability to participate in practical elements of the course (for the purposes of Reasonable Adjustments being made for training and assessment purposes). Delegates disclosing additional needs may be contacted by Rich Medical Solutions to discuss these requirements in more detail prior to the course commencing so that we can accommodate them as best possible; if a third party has made the booking then it is the responsibility of the delegate to have any further conversations with the third party regarding their suitability for the course if necessary. Rich Medical Solutions will not discuss individual delegates' needs with third parties such as employers without the consent of the delegate.

​

First Aid at Work Requalification: Delegates on a Refresher or Re Qualification course must be in possession of a First Aid at Work certificate valid within 28 days of the course start date.

Certificates: For all accredited courses, the initial issue of an e-certificate is included within the course fee. Certificates are sent to the email address provided at the time of booking when we receive them from the awarding body. Claims for errors on certificates must be made in writing within 28 days of the date of issue of the certificate. Delegates can also be issued a hard copy of their certificate for an extra cost of £20 per certificate.

Any discrepancies’ regarding certificates made after 6 weeks of the course date, will be investigated at the discretion of Rich Medical Solutions. We reserve the right not to issue certificates where an invoice remains unpaid.

​

Companies Booking Private First Aid Onsite Training – Training Space Requirements:

The room being used for the training must be large enough (40 square meters) to accommodate all delegates attending the course, typically 10 to 12 people, with sufficient room for groups of students to practice practical aspects that involve kneeling or lying on the floor. Space will also need to be available for learners to complete their written assessments, with chairs and something to lean on to write. The room temperature should be appropriate for a training environment with limited distractions. Measurements of the room can be adjusted in accordance to the number of delegates attending, at the discretion of Rich Medical Solutions.

Please note: Trainers have the right to refuse to carry out training where the training space is either too small or not suitable. No refunds will be available where a trainer has to refuse to carry out the training as above.

​

​

Force Majeure: Rich Medical Solutions cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing must be amended/cancelled/re-scheduled, Rich Medical Solutions will make every reasonable effort to make alternative arrangements.

​

Right of Admission: Rich Medical Solutions reserves the right to refuse admission, or ask to leave, to any delegate exhibiting unruly or anti-social behavior to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party.

​

Complaint’s Procedure: If you are dissatisfied or have concerns with any areas of the course, we would like to hear from you. Please email us at info@richmedicalsolutions.co.uk with any feedback.