Terms and Conditions

RICH MEDICAL SOLUTIONS Ltd. (Us) - Standard Terms and Conditions for Private
Ambulance Transport June 2025
Transport
1. Orders / acceptance to cover private ambulance transport
1.1 All orders for us to provide private ambulance transport for the patient and/or their
representative (''The Client'') must be placed in writing, by completion of a booking
form.
1.2 We cannot guarantee that any particular request for Us to provide private
ambulance transport services will be accepted; confirmation will be sent by email or
telephone once the request has been reviewed.

1.3 The issue by Us of a quotation is not a binding offer and We will only assume
contractual liability once we have accepted in writing or by e mail, your confirmation
that the quotation meets Your requirements.
2. Charges
2.1 Private ambulance transport charges will be outlined in the quotation post enquiry.
2.2 Private ambulance transport outside the hours of 08:00 and 18:00 may be subject to
a surcharge.
2.3 Private Ambulance Transport falling on public holidays may also be subject to a
surcharge. All bookings that require transport for less than 3.5 hours in duration will be
charged a minimum surcharge of 3.5 hours unless otherwise agreed by Us.
2.4 For Private Ambulance Transport where the duration of driving time is greater than
3.5 hours, time must be allowed for Our personnel to take driving breaks.
2.5 In all incidences where a Private Ambulance Transport waiting time exceeds that of
the stated time on the booking form, excess duty charges will become payable at a
minimum rate of £50.00 per hour or more which we will notify you of.
2.6 If you wish to cancel or rearrange your request for Our attendance ''The Client'' must
send Us an email or telephone Us directly.

All Cancellation charges are based on the agreed pickup date & time as completed on
Our booking form, this includes bookings that are rearranged, all of which are subject to
our Cancellation charges detailed below:
Cancellations received 10 days or more will incur a 10% administration & booking fee
charge.
Cancellations received between 6 – 9 days will incur a 25% charge.
Cancellations received between 3 – 6 days will incur a 50% charge.
Cancellations received between 48hrs – 24hrs will incur a 75% charge.
Cancellations received less than 1 day (24hrs) notice will incur a 100% charge.
2.7 Our Rights – We retain the right to cancel or amend any booking at any point in time
if in Our opinion the safety of Our staff or patients are potentially at risk. Where this is
the case a cancellation fee shall exist as per our cancellation charges above.
2.8 Terms of payment – In order for Us to confirm your booking payment must be
received in full prior to Us transporting.
If payment is not made In full this will result in Us not attending to provide private
ambulance transport, which we will not be held liable for. If we agree to Invoice you after
the transport then statutory interest will be charged at 8% plus the current bank of
England base rate from date of invoice on the whole sum owing or part thereof until
payment is received.

Rich Medical Solutions summary of service and Terms and Conditions
2025
All outstanding invoices are passed to a solicitor. There may be associated legal /
collection fees in addition to our penalty rate for which you would also be responsible.
2.9 Invoices can be requested and sent to the paying customer by e-mail, this will be a
full Invoice for BACS/CHAPS/IBAN/SWIFT, please note we do not accept American
express.
3. Your responsibilities
3.1 You must ensure that We have free and clear access and egress to and from the
pick-up address of the location on the booking form and adequate parking is available
for our vehicle at the pickup and destination. If parking is not available, We must be
informed at time of booking.
3.2 You must ensure that all additional medical escort personnel are made known to
Our personnel prior to Us transporting; these should be detailed in the ‘additional
passengers’ section of the booking form.
3.3 You are responsible for ensuring that all the necessary paperwork including our
booking form, travel documents including passports and Visa's outside of the UK have
been obtained and are correct and in date.
Failure to comply with the requirements of this clause may be treated by Us as a
fundamental breach of this Agreement, in which case We shall be entitled to
immediately terminate Our Services but this will not affect Our rights to be paid for
Our services (whether performed or not).
3.4 You are responsible for any personal belongings that are transported on our
ambulance vehicle, such as Laptops, Phones & Electrical items, Furniture, Luggage and
any other item. Neither We nor Our personnel shall be liable under any circumstances,
for any damage to this property or any personal belongings.
3.5 You must ensure that all booking information given to Us is correct and that the
patients height, weight and mobility along with any infectious diseases are listed on the
booking form, failure to provide Us with the correct information means we have the right
to abort the transport and you will incur the full charge of the booking and an additional
surcharge may apply to cover our staƯing costs & PPE including any further tests
needed for our staff to rule out cross infection.
4. Our responsibilities (and limitations to the same)
4.1 We will private ambulance transport services in a manner commensurate with good
practice. These services are provided subject to the following limitations, and should
not be viewed as a substitute for any need for registered doctors, nurses or paramedics
for the ambulance transfer (unless these staff have been specifically requested and
booked).
4.2 We may carry out our own dynamic risk assessments, but these are for Our own

Rich Medical Solutions summary of service and Terms and Conditions
2025
purposes. You remain fully responsible for the health & safety of yourself and The Client.
4.3 Our Duty Manager or Operations Supervisor Team shall conduct the deployment of
Our ambulance personnel. They are responsible for the health and safety of Our
members and have a legal obligation under the Health and Safety at Work Act.
4.4 It may be necessary for Our ambulance personnel to abort the journey to the
intended destination address that was specified on our booking form, in order to obtain
further medical care for any person We are transporting. We accept no liability should
this mean that the transport has to cease due to the patient deteriorating.
4.5 For transport out of the UK into Europe You are advised to arrange appropriate
''travel insurance''. We will not accept any liability for any loss you incur in relation to
damages or cancellation which could have been covered by such insurance.
4.6 Neither we nor our personnel shall be liable under any circumstances, for any
damage to land, property or personal belongings in the event of treatment to or access
being required to a patient or to allow egress from a site.
4. Subject to clause 4.9 below, neither We nor Our personnel shall have any liability to
You or any third party, for any loss, expense or damage of any nature, suffered or
occurred arising from any breach of any condition of the Agreement or any
negligence or any breach of statutory or other duty or in any other way in connection
with performance or purported performance of or failure to perform the Agreement.
4.9 Nothing in this contract shall be taken to exclude liability to any patient for death or
personal injury resulting from Our (or Our personnel's) negligence .
4.10 We shall not be liable for any failure in performance of any of Our obligations under
the Agreement caused by factors outside of Our control (including but not limited to fire,
storm, flood, road accidents, traffic congestion, running calls, vehicle failure, adverse
weather etc).
4.11 We may on rare occasions utilise the services and staff of other companies. In this
case any claims for negligence, malpractice or mismanagement including legal
proceedings will be dealt with by those companies respectively and not by Ourselves.
5. Information provided to and by Rich Medical Solutions Ltd.
5.1 Our willingness (and the fees quoted) to provide private ambulance transport
services is made on the understanding that the details of the booking form submitted to
Us are accurate and correct. If We are notified of changes to these details, such as
levels of resources, duration, time or location, we reserve the right to revise Our fees, or
to reconsider Our acceptance of the private ambulance transport. If upon arrival at the
pick-up address, the clinician or supervisor in attendance considers the patient to be
deemed unfit for transport or a category of a higher risk than stated on the booking form
We reserve the right to withdraw from the booking. In such circumstances all
reasonable effort shall be made to advise the contact name at the time of booking of
the reasons for withdrawal. Should it be necessary at this stage to withdraw from the

Rich Medical Solutions summary of service and Terms and Conditions
2025
the booking then full charges will apply for the resources provided, and We accept no
liability for any loss you may incur due to the termination of the private ambulance
booking in such circumstances.
5.2 With regard to details of persons treated by Rich Medical Solutions Ltd personnel,
personal information will only be provided upon a request by legal representation and /
or by written consent of the individual concerned and are subject at all times to the
Data Protection Act 1998 and the General Data Protection Regulation 2018.
6. Complaints
6.1 Any complaints or disagreements regarding Our services or Our personnel should
be taken up with Our Ambulance crew on the day. If the issue cannot be resolved, all
complaints must be made in writing or e-mailed to us which we will respond to your
complaint within 14 days.
7. General
7.1 Each party will ensure that all confidential information received from the other,
remains confidential subject to any disclosure required by lay (when full consultation
will take place between the parties prior to disclosure).
7.2 If you are subject to the Freedom of Information Act 2000, then You agree that before
disclosing any information about Us, You will consult with Us in order to consider if any
exemptions to disclosure may be applied.
7.3 Each party confirms that it owns or has all the necessary rights in the use of all
intellectual property in relation to the services which are subject of the Agreement (and
the related catalogues / literature) and each acknowledges that such intellectual
property shall remain the property of, or the rights in the use of shall remain with the
original party, unless otherwise agreed in writing between the authorised
representatives of each party.
7.4 If any clause or part of this Contract is found by any court, tribunal, administrative
body or authority of competent jurisdiction to be illegal, invalid or unforeseeable then
that provision will, to the extent required, be served from this Agreement and will be
ineffective without, as far as is possible, modifying any other clause or part of this
Contract and this will not affect any other provisions of this Contract which will remain
in full force and effect.
7.5 The parties to this Contract do not intend that any of its terms will be enforceable by
virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
7.6 No failure or delay by either party to exercise any right, power or remedy will operate
as a waiver of it nor will any partial exercise preclude any further exercise of the same or
of some other right, power or remedy.
7.7 The Agreement may only be varied or amended in writing and signed by the parties

Rich Medical Solutions summary of service and Terms and Conditions
2025
specifically referring to this clause and stating that the Agreement is varied in the
manner specified.
7.8 The Agreement into which these terms and conditions are incorporated contain all
the terms which the parties have agreed in relation to the subject matter of this
Agreement. Nothing in this Clause shall be taken to exclude liability for
fraudulent misrepresentation.
7.9 Nothing in the Agreement or any arrangement contemplated by it shall constitute
either party a partner of the other nor shall the execution, completion and
implementation of the Agreement confer on any party any power to bind or
impose any obligations to any third parties on the other party or to pledge the credit of
the other party.
8. English Law and jurisdiction of English Courts
8.1 The Agreement shall be governed by English Law and the courts.